null

Toto Junction | Terms+Conditions | Delivery | Payment

Toto Junction is committed to providing you with the best products, prices and service.
 
If you need information about your specific order, please call or Whatsapp us at 0764 938 686. Please have your order number ready.
 
Order pick up
Orders can be picked up from our retail location at 2200/6 Mkwepu street, Dar es Salaam city centre. Please note orders placed online are not available immediately and may take up to 3 hours to be ready for pick up. For directions to our shop please click here:
 
Delivery
We will always confirm delivery with you before dispatching your order.
 
Our delivery options are as follows:
 
Within Dar es Salaam
Express delivery (Same day before 6pm) - 5,000/-
 
FREE next business day delivery (before 6pm) on orders over 35,000/-
 
*We can arrange immediate delivery at an extra charge. Please ask.  
**Please note: The cut off for same day delivery is 4pm.
 
Out of Dar es Salaam -
  • We can generally deliver to anywhere in Tanzania
  • We use bus services from Dar es Salaam, and you will need to pick up your items at the local bus station in your city
  • Charges may be revised if items are bulkier or heavier than normal.
Standard delivery -15,000/-
 
Free delivery on orders over 200,000/-
 
Payment
We accept the following payment methods:
  1. Cash on delivery (in Dar es Salaam)
  2. Tigopesa, MPesa, Airtel Money and all other Mobile money.
Exchanges
Below is our exchange policy for all products on our website:
 

We will generally EXCHANGE any items within 3 DAYS if it is unopened/unworn, in original condition and includes original labels and tags.

All exchanges will be for store credit.

We do not give refunds unless we delivered a defective or incorrect product and do not have a replacement.

We do not exchange:
  • Breast pumps and bottles
  • Underclothing (underwear/vests/socks/bras etc)
  • Opened/Used/dirty items
  • Swimwear
  • Books
It is the customers responsibility to return the item to our retail location. Any delivery charges related to a return will be the customers responsibility, unless we supplied an incorrect or defective product. Our pick up and delivery charges for exchanges depends on the area. It will generally range from 7,000/--12,000/- within Dar es Salaam.
 
Within reason, we will always do our best to satisfy customers and take responsibility for our products.
 
Please contact us at 0764 938 686 for further information.